At VistaraBags, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Return and Refund Policy ensures a smooth process for returns, exchanges, and refunds.
Eligibility for Returns
We accept returns under the following conditions:
- The product must be returned within 7 days of delivery.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Proof of purchase (order ID, invoice, or receipt) is required.
- Certain items such as intimate wear, accessories, or discounted products may not be eligible for return due to hygiene and clearance reasons.
Return Process
- To request a return, please contact us at vistarabags1142@gmail.com or call us at +91-9503939219.
- Once approved, Shiprocket will arrange a pickup from your address.
- Please ensure the product is securely packed to avoid damage during transit.
- After receiving and inspecting the item, we will notify you about the status of your return.
Refund Policy
Refunds are processed once the returned product passes the quality check.
- Prepaid orders: Refunds will be credited back to your original payment method within 7–10 business days.
- Cash on Delivery (COD) orders: Refunds will be issued via bank transfer or store credit after confirmation.
- Shipping and COD charges are non-refundable.
Exchanges
- If you wish to exchange a product (for size, color, or style), please request an exchange within 7 days of delivery.
- Exchanges are subject to product availability. If the item is unavailable, a refund will be processed instead.
Damaged or Wrong Products
- If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with pictures as proof.
- We will arrange for a free replacement or issue a full refund.
Cancellations
- Orders can be cancelled before they are shipped.
- Once shipped, cancellation requests will be treated as a return.
Contact Us
For any questions regarding returns or refunds, please reach out to us:
📍 Shop Address: Shop No. 01, Town Hall Municipality, Daund, Dist. Pune, Maharashtra, India
📧 Email: vistarabags1142@gmail.com
📞 Phone: +91-9503939219